HOURS OF OPERATION
Zen the spa is open daily from 09:00 am to 9:00 pm.

CHECK-IN
To make the most of your spa experience and support the benefits of your treatment, we recommend you arrive 15 minutes prior to your scheduled time.

SPA LATE ARRIVAL
Please be informed that late arrivals will deprive you of your full treatment time in order to take account of guests who have scheduled treatments after yours.

SPA ATTIRE
For your convenience a robe, towels, slippers and disposable innerwear will be provided.
During all treatments you will be properly draped to ensure privacy.

SPA TREATMENT GUIDELINES
Please advise us of any health conditions, allergies or injuries that could affect your treatments.
It is advisable to avoid the consumption of alcohol or heavy meals prior to or after any spa treatment.

VALUABLES
It is recommended that you avoid wearing jewellery during your spa treatments.
The management and staff are not responsible for any loss of valuables brought into the spa premises.

PAYMENT
All major credit cards as well as cash are accepted for payments. All prices are subject to change without prior notice. Kindly note: we would require credit card information of non-hotel guests for the booking of multiple treatments.

REFUND POLICY
Treatment packages, gift vouchers and retail products are non-refundable.

CHILDREN
Children under the age of 16 are not permitted to use the spa facilities.

SPECIAL CONSIDERATIONS
The spa environment is one of tranquillity and relaxation. It is advised that you respect the privacy of other guests and switch off your mobile phones to enjoy the spa experience. Alcohol, food and cigarettes are not allowed at the spa.